PRIVACY POLICY AND PERSONAL DATA PROTECTION
1. Data Controller
The data controller is:
ALLIANCE LUXCARE
SASU with a capital of €100
59 rue de Ponthieu – Office 326 SOURCE
75008 Paris – France
Telephone: 07 82 28 35 82
Email: contact@allianceluxcare.com
For data protection inquiries and sensitive communications:
2. Applicable Principles
ALLIANCE LUXCARE processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable French legislation.
Data is processed lawfully, fairly, and transparently, and is limited to the information necessary for the purposes pursued.
Particular attention is paid to the protection of data that may concern health.
3. Data That May Be Collected
Depending on the request and the service concerned, ALLIANCE LUXCARE may process, in particular:
– first and last name;
– telephone and electronic contact details;
– information entered in the contact form;
– administrative and contractual data;
– information necessary for the organization and coordination of services;
– logistical information necessary for travel or stays;
– when strictly necessary, certain health-related data communicated as part of the service.
4. Contact Form
The general contact form on the site should not be used to communicate medical data or health documents.
When the transmission of medical documents is necessary for the provision of the service, the Client may send them to the dedicated address:
5. Purposes
Personal data may be processed, in particular, to:
– respond to contact requests;
– manage pre-contractual requests;
– establish quotes;
– conclude and perform services;
– ensure coordination and support;
– organize administrative and logistical aspects;
– communicate with relevant professionals and establishments when necessary;
– ensure client relationship follow-up;
– manage contracts, payments, and invoices;
– process complaints;
– comply with legal and regulatory obligations.
6. Legal Bases
Depending on the processing concerned, data is processed, in particular, on the basis of:
– pre-contractual measures taken at the request of the individual;
– performance of the contract;
– a legal obligation;
– legitimate interest when this constitutes an appropriate basis;
– consent when required.
7. Health Data
Health-related data constitutes a special category of personal data benefiting from enhanced protection.
ALLIANCE LUXCARE only requests their transmission when they are necessary for the service concerned.
Their processing is based on an appropriate legal basis under the GDPR as well as one of the conditions allowing the processing of special categories of data.
When explicit consent constitutes the appropriate condition, it is collected from the data subject.
8. Recipients
Data is accessible only to authorized persons within ALLIANCE LUXCARE within the limits of their functions.
When necessary for the performance of the service, certain information may be communicated to healthcare professionals, establishments, transporters, logistics providers, interpreters, or other relevant stakeholders.
Only information necessary for their intervention is transmitted.
9. Retention Period
Data is retained for a period not exceeding that necessary for the purposes for which it was collected, subject to applicable legal retention obligations.
Administrative, contractual, accounting, and tax data are retained for the periods required by applicable regulations.
Information from the contact form is retained for the period necessary for processing and following up on the request, then deleted when no longer needed, subject to a legal obligation or the need to retain certain information for the establishment, exercise, or defense of rights.
Health data is retained only for the period necessary for the purpose justifying its processing, unless otherwise required by legal obligation, then deleted or anonymized according to applicable procedures.
10. Security and Confidentiality
ALLIANCE LUXCARE implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or unauthorized disclosure.
Access to data is limited to authorized persons.
The site is hosted by OVH according to the technical configuration set up for ALLIANCE LUXCARE.
For certain sensitive exchanges, ALLIANCE LUXCARE has the dedicated address:
11. International Transfers
Given the international dimension of ALLIANCE LUXCARE’s services, certain data may need to be communicated to professionals, establishments, or service providers located outside the European Economic Area.
These transmissions are limited to the data necessary for the performance of the service.
When the GDPR is applicable to the transfer, it is framed in accordance with the mechanisms provided for in Chapter V of the GDPR, including, depending on the situation, an adequacy decision, appropriate safeguards, or a derogation provided for by the regulation.
12. Rights of Individuals
Under the conditions provided for by the regulations, data subjects may have, in particular:
– a right of access;
– a right to rectification;
– a right to erasure;
– a right to restriction of processing;
– a right to object when applicable;
– a right to data portability when applicable;
– the right to withdraw their consent when processing is based on it.
The withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.
13. Opposition to Cold Calling (Bloctel)
In accordance with Article L.223-2 of the Consumer Code, any person who has provided their telephone number on the Alliance Luxcare website has the right to register on the Bloctel cold calling opt-out list.
Free registration on Bloctel: https://www.bloctel.gouv.fr/
14. Exercise of Rights
Requests can be sent to:
or by mail to:
ALLIANCE LUXCARE
59 rue de Ponthieu – Office 326 SOURCE
75008 Paris – France
In case of reasonable doubt regarding the identity of the applicant, information necessary for verification may be requested.
15. Complaint to the CNIL
Any data subject has the right to lodge a complaint with the:
Commission nationale de l’informatique et des libertés (CNIL)
3 Place de Fontenoy – TSA 80715
75334 Paris Cedex 07 – France
www.cnil.fr
16. Cookies and Trackers
The site may use cookies strictly necessary for its operation.
When cookies or trackers subject to consent are used, the user is informed of their use, and a mechanism for collecting and managing their consent is put in place in accordance with applicable regulations.
Cookies strictly necessary for the site’s operation do not require prior consent when they meet the legal exemption conditions.
17. Policy Modification
ALLIANCE LUXCARE may modify this policy to take into account, in particular, regulatory or technical developments or changes in processing operations.
The applicable version is the one published on the site.
