{"id":4200,"date":"2026-08-12T09:23:10","date_gmt":"2026-08-12T07:23:10","guid":{"rendered":"https:\/\/allianceluxcare.com\/privacy-policy\/"},"modified":"2026-08-17T13:25:45","modified_gmt":"2026-08-17T11:25:45","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/allianceluxcare.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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PRIVACY POLICY AND PERSONAL DATA PROTECTION<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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1. Data Controller<\/h2>

The data controller is:<\/p>

ALLIANCE LUXCARE<\/strong>
SASU with a capital of \u20ac100
59 rue de Ponthieu \u2013 Office 326 SOURCE
75008 Paris \u2013 France<\/p>

Telephone: 07 82 28 35 82
Email: contact@allianceluxcare.com<\/a><\/p>

For data protection inquiries and sensitive communications:<\/p>

secure.luxcare@protonmail.com<\/a><\/strong><\/p>

2. Applicable Principles<\/h2>

ALLIANCE LUXCARE processes personal data in accordance with Regulation (EU) 2016\/679 (GDPR) and applicable French legislation.<\/p>

Data is processed lawfully, fairly, and transparently, and is limited to the information necessary for the purposes pursued.<\/p>

Particular attention is paid to the protection of data that may concern health.<\/p>

3. Data That May Be Collected<\/h2>

Depending on the request and the service concerned, ALLIANCE LUXCARE may process, in particular:<\/p>

\u2013 first and last name;
\u2013 telephone and electronic contact details;
\u2013 information entered in the contact form;
\u2013 administrative and contractual data;
\u2013 information necessary for the organization and coordination of services;
\u2013 logistical information necessary for travel or stays;
\u2013 when strictly necessary, certain health-related data communicated as part of the service.<\/p>

4. Contact Form<\/h2>

The general contact form on the site should not be used to communicate medical data or health documents.<\/p>

When the transmission of medical documents is necessary for the provision of the service, the Client may send them to the dedicated address:<\/p>

secure.luxcare@protonmail.com<\/a><\/strong><\/p>

ALLIANCE LUXCARE implements measures to preserve the confidentiality and security of these exchanges and limits access to the information received to authorized persons only. The data and documents transmitted are processed only to the extent necessary for the organization and coordination of the service, in accordance with applicable personal data protection regulations. <\/div>
<\/div>

5. Purposes<\/h2>

Personal data may be processed, in particular, to:<\/p>

\u2013 respond to contact requests;
\u2013 manage pre-contractual requests;
\u2013 establish quotes;
\u2013 conclude and perform services;
\u2013 ensure coordination and support;
\u2013 organize administrative and logistical aspects;
\u2013 communicate with relevant professionals and establishments when necessary;
\u2013 ensure client relationship follow-up;
\u2013 manage contracts, payments, and invoices;
\u2013 process complaints;
\u2013 comply with legal and regulatory obligations.<\/p>

6. Legal Bases<\/h2>

Depending on the processing concerned, data is processed, in particular, on the basis of:<\/p>

\u2013 pre-contractual measures taken at the request of the individual;
\u2013 performance of the contract;
\u2013 a legal obligation;
\u2013 legitimate interest when this constitutes an appropriate basis;
\u2013 consent when required.<\/p>

7. Health Data<\/h2>

Health-related data constitutes a special category of personal data benefiting from enhanced protection.<\/p>

ALLIANCE LUXCARE only requests their transmission when they are necessary for the service concerned.<\/p>

Their processing is based on an appropriate legal basis under the GDPR as well as one of the conditions allowing the processing of special categories of data.<\/p>

When explicit consent constitutes the appropriate condition, it is collected from the data subject.<\/p>

8. Recipients<\/h2>

Data is accessible only to authorized persons within ALLIANCE LUXCARE within the limits of their functions.<\/p>

When necessary for the performance of the service, certain information may be communicated to healthcare professionals, establishments, transporters, logistics providers, interpreters, or other relevant stakeholders.<\/p>

Only information necessary for their intervention is transmitted.<\/p>

9. Retention Period<\/h2>

Data is retained for a period not exceeding that necessary for the purposes for which it was collected, subject to applicable legal retention obligations.<\/p>

Administrative, contractual, accounting, and tax data are retained for the periods required by applicable regulations.<\/p>

Information from the contact form is retained for the period necessary for processing and following up on the request, then deleted when no longer needed, subject to a legal obligation or the need to retain certain information for the establishment, exercise, or defense of rights.<\/p>

Health data is retained only for the period necessary for the purpose justifying its processing, unless otherwise required by legal obligation, then deleted or anonymized according to applicable procedures.<\/p>

10. Security and Confidentiality<\/h2>

ALLIANCE LUXCARE implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or unauthorized disclosure.<\/p>

Access to data is limited to authorized persons.<\/p>

The site is hosted by OVH according to the technical configuration set up for ALLIANCE LUXCARE.<\/p>

For certain sensitive exchanges, ALLIANCE LUXCARE has the dedicated address:<\/p>

secure.luxcare@protonmail.com<\/a><\/strong><\/p>

11. International Transfers<\/h2>

Given the international dimension of ALLIANCE LUXCARE’s services, certain data may need to be communicated to professionals, establishments, or service providers located outside the European Economic Area.<\/p>

These transmissions are limited to the data necessary for the performance of the service.<\/p>

When the GDPR is applicable to the transfer, it is framed in accordance with the mechanisms provided for in Chapter V of the GDPR, including, depending on the situation, an adequacy decision, appropriate safeguards, or a derogation provided for by the regulation.<\/p>

12. Rights of Individuals<\/h2>

Under the conditions provided for by the regulations, data subjects may have, in particular:<\/p>

\u2013 a right of access;
\u2013 a right to rectification;
\u2013 a right to erasure;
\u2013 a right to restriction of processing;
\u2013 a right to object when applicable;
\u2013 a right to data portability when applicable;
\u2013 the right to withdraw their consent when processing is based on it.<\/p>

The withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.<\/p>

13. Opposition to Cold Calling (Bloctel)<\/h2><\/div><\/div>

In accordance with Article L.223-2 of the Consumer Code<\/b>, any person who has provided their telephone number on the Alliance Luxcare<\/b> website has the right to register on the Bloctel<\/b> cold calling opt-out list.<\/p>

Free registration on Bloctel<\/b>: https:\/\/www.bloctel.gouv.fr\/<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

14. Exercise of Rights<\/h2>

Requests can be sent to:<\/p>

secure.luxcare@protonmail.com<\/a><\/strong><\/p>

or by mail to:<\/p>

ALLIANCE LUXCARE<\/strong>
59 rue de Ponthieu \u2013 Office 326 SOURCE
75008 Paris \u2013 France<\/p>

In case of reasonable doubt regarding the identity of the applicant, information necessary for verification may be requested.<\/p>

15. Complaint to the CNIL<\/h2>

Any data subject has the right to lodge a complaint with the:<\/p>

Commission nationale de l\u2019informatique et des libert\u00e9s (CNIL)<\/strong>
3 Place de Fontenoy \u2013 TSA 80715
75334 Paris Cedex 07 \u2013 France
www.cnil.fr<\/a><\/p>

16. Cookies and Trackers<\/h2>

The site may use cookies strictly necessary for its operation.<\/p>

When cookies or trackers subject to consent are used, the user is informed of their use, and a mechanism for collecting and managing their consent is put in place in accordance with applicable regulations.<\/p>

Cookies strictly necessary for the site’s operation do not require prior consent when they meet the legal exemption conditions.<\/p>

17. Policy Modification<\/h2>

ALLIANCE LUXCARE may modify this policy to take into account, in particular, regulatory or technical developments or changes in processing operations.<\/p>

The applicable version is the one published on the site.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

PRIVACY POLICY AND PERSONAL DATA PROTECTION 1. Data Controller The data controller is: ALLIANCE LUXCARESASU with a capital of \u20ac10059 rue de Ponthieu \u2013 Office 326 SOURCE75008 Paris \u2013 France Telephone: 07 82 28 35 82Email: contact@allianceluxcare.com For data protection inquiries and sensitive communications: secure.luxcare@protonmail.com 2. Applicable Principles ALLIANCE LUXCARE processes personal data in accordance […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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